FAQ

Asked before starting.

Plain answers to the questions every client asks. If yours isn't here, WhatsApp us — a human replies within one business day.

Contents
Still unsure?

Book a 30-minute consult — flat KES 500, honest advice either way.

Book a slot

Money & pricing

How much does a website cost?
Launch Kits from KES 6,000 · landing pages from 20,000 · business sites from 30,000 · CMS sites from 55,000 · corporate from 75,000 · e-commerce from 120,000 · custom systems from 400,000. Full published list on the services & prices page — prices in KES, valid 30 days.
Why is there a KES 500 consult fee?
Because time is real. A flat KES 500 keeps the calendar honest — serious bookings only, and you get our full attention for 30 minutes. It's flat, not hourly. If we miss your slot, it's refunded in full. (Online payment by card or M-PESA via Paystack on the booking page.)
Why is there a range for custom systems but a fixed start for websites?
Websites are productized — same structure, predictable hours. Custom systems depend on your modules, users and integrations, so honest pricing needs a scoping pass first. That's why we charge KES 30,000 to scope, fully credited if we build together within 90 days.
How do payments work?
Milestones. Deposit never more than 50% before kickoff; balance on milestones; final payment before handover. Lipa Pole Pole zero-interest installments on builds up to KES 60,000. M-PESA and bank transfer accepted.
Do you offer discounts?
No blanket discounts — but affordability is built in: Launch Kits from 6,000, installments, and a Community Rate of −10% for registered SACCOs, churches, schools, NGOs and chamas.
What does hosting cost?
Year one is free with every build. Year two: KES 10,000/yr for sites, 15,000/yr for e-commerce and platforms — or included in any care plan. You're paying for managed upkeep: security, updates, backups, monitoring, and someone accountable.

Process & timing

How fast can I be online?
Launch Kit: 24 hours to 5 days. Landing page: 3–5 days. Small business site: 1–2 weeks. Business+CMS: ~3 weeks. E-commerce: 4–6 weeks. Custom systems: scoped with you.
What do I need to provide?
Text and photos for your pages (or add copywriting help). We handle everything technical — domain setup, hosting, security, SEO basics, analytics. Content deadlines are agreed at kickoff.
What if I ask for extras mid-build?
The written quote defines scope. Anything beyond it becomes a change order: quoted within 2 business days, approved in writing (WhatsApp counts), then built. Small tweaks under 30 minutes during the build are free.
How do we communicate during the project?
WhatsApp is primary, plus a private workspace where you watch progress. Milestone reviews within 2 business days. You always know what's happening — no black boxes.

Ownership & aftercare

Who owns the website when it's done?
You do — code, design, domain, every account. Opened in your name from day one, credentials shared at kickoff. That is policy, not a favour. No hostage-taking, ever.
What happens after launch?
30 days of free defect fixes, then care plans from KES 2,500/month — security, backups, updates, monitoring, support. A website is like a car: it needs service. We're your garage.
What if I change my mind mid-project?
You pay for completed milestones; the unused portion is refunded within 14 days. If we fail to deliver, we redo the work free or refund — your choice. Full refunds before kickoff minus bank fees.
Are you really in Kenya? Can we meet?
Yes — Nairobi and Eldoret, working 8am–6pm EAT Monday to Friday. Happy to meet in person, or hop on a call or WhatsApp.

Small budgets & starting out

My budget is very small — any options?
Launch Kits at KES 6,000–10,000 get you online this week, and the fee is credited 100% if you upgrade within 90 days. A Google Business Profile setup at KES 5,000 may be all you need for local visibility — we'll tell you honestly.
I have a website built by someone else. Can you fix it?
Usually yes. We audit first (from KES 15,000) and quote honestly — sometimes the fix is smaller than a rebuild, sometimes a rebuild is cheaper than repairs. You'll get a straight answer either way.
Can I pay in installments?
Yes — Lipa Pole Pole: zero-interest splits on builds up to KES 60,000, and milestone payments on everything larger. Same price, easier path.
Question not answered?
Ask a human.
Reply within 1 business day
Start a projectWhatsApp